What payment options are available?

We accept credit/debit cards, PayPal, and Apple Pay. Choose your preferred payment method at checkout.

How long is the shipping time?

Shipping times vary based on product and location. Standard shipping takes 3-7 business days, with expedited options available.

What is your return policy?

If the carrier isn’t able to deliver the items because of the wrong address, or if the package was unclaimed by your customer, it’ll be returned to the default return address.
For Printful orders, this means that they’ll be sent back to the facility that sent them out. When that happens, you’ll get an email from us that your order arrived back at our facility. We’ll then hold on the order for 28 days at no cost. During this time, contact your customer.
We were notified that your order is being returned by the shipping carrier because [reason]. If you want us to reship the order, please confirm your address.

Printful charges shipping costs for reshipments. Decide if you’ll cover those costs yourself or ask your customer to pay extra, and include that in your policy.

How to minimize carrier returns
In most cases, orders are sent back because customers provide an address that’s incorrect, incomplete, or illegible. To minimize problems with addresses:

During the order checkout, add a banner close to the shipping address field with the following: Please be careful and double-check that you’ve added the correct address.
Include this in your store policies: To make sure the city in the address matches its ZIP code, use this USPS ZIP code lookup.
In your store policies, add a step-by-step process for customers whose orders haven’t arrived. Download our store policy templates to get this text!

Printful only offers refunds for damaged or mislabeled products, not for buyer’s remorse. But it’s up to you how you want to approach this—refund the customer or not.